Terms & Conditions

 

Last updated: 05.10.2026

 

These Terms & Conditions apply to purchases made through loveempire.uk and your use of our website. Please read them before placing an order. You can save or print a copy for future reference.

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1. About Love Empire

Love Empire is the trading name of Love Empire LTD.

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• Business address: 14 Bourne Road, Bexley, England, DA5 1LU

• Company registration number: 11399418

• Customer service: customerservice@loveempire.uk

• Telephone: 01322521604

• Returns address: 14 Bourne Road, Bexley, England, DA5 1LU

 

In these terms, “we”, “us” and “our” mean the business identified above.

 

These terms cover our online consumer sales. Purchases made in our physical shops may have different change-of-mind return arrangements. Your statutory rights remain unaffected.

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2. Age Requirements

 

Our online store is for customers aged 18 or over. By placing an order, you confirm that you meet this requirement.

 

We may request appropriate age verification before accepting or dispatching an order. If we cannot verify your eligibility, we may decline the order and refund any payment taken.

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3. Product Purpose and Handling

Our collection includes products labelled by their manufacturers as leather cleaners or room aromas. Each product must be used only for the purpose stated on its label.

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Products are not intended for inhalation or human consumption.

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Read the manufacturer’s instructions and warnings before use, and follow all handling and storage requirements. Keep products away from children and follow the label’s precautions concerning heat, flames and other hazards.

 

Product names and descriptions do not replace the manufacturer’s safety instructions. If the label differs materially from the description on our website, contact us before using the product.

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Nothing in these terms removes our responsibility for faulty, unsafe or incorrectly described goods, or any liability that cannot lawfully be excluded.

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4. Product Information and Availability

We take reasonable care to describe products accurately, including their bottle size and stated formulation. Packaging may change between manufacturing batches, and colours can appear differently on different screens.

 

All products are subject to availability. We will not substitute a different product without your agreement.

 

If an item becomes unavailable after you order, we will contact you to arrange an alternative or refund the affected item.

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5. Placing an Order

Before submitting your order, check your items, quantities, contact details and delivery address. Checkout allows you to review and correct these details.

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Submitting an order is an offer to purchase the selected products. An automated acknowledgement confirms receipt of your order; acceptance takes place when we send your dispatch confirmation. The contract covers the products confirmed in that email.

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We may decline an order before acceptance where a product is unavailable, payment cannot be authorised, age verification fails or there is a reasonable concern about fraud. Any payment taken for an order we decline will be refunded.

 

Orders and contracts are completed in English.

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6. Prices and Payment

Prices are displayed in pounds sterling and include applicable taxes. Delivery charges and the total payable are shown before you complete checkout.

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Payment methods are displayed at checkout. You must be authorised to use the payment method provided.

 

If we discover a pricing error before accepting your order, we will explain the correct price and ask whether you wish to proceed. If you decline, or we cannot contact you, we will cancel the affected order and refund any payment taken.

 

Price changes do not alter an order we have already accepted.

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7. Processing and Delivery

 

We deliver within the UK. Available services, charges and estimated delivery times are shown at checkout.

 

Orders are processed within one business day. Business days are Monday to Friday, excluding bank holidays. Processing time is additional to delivery time.

 

Orders are packed securely in discreet outer packaging.

 

Unless a different delivery period has been agreed, we will deliver within 30 days of accepting your order. If delivery is delayed, contact us so we can investigate and explain your options.

 

Products remain our responsibility until they are delivered to you or someone you nominate to receive them, subject to any applicable legal exception where you independently appoint a carrier.

 

If your parcel does not arrive, contact customerservice@loveempire.uk. We will investigate with the delivery provider.

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8. Cancelling an Online Order

You may notify us that you wish to cancel before dispatch. If dispatch has already taken place, the return process below applies.

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For eligible online purchases, you can cancel without giving a reason within 14 days after receiving your goods.

 

Email customerservice@loveempire.uk with a clear cancellation request. Including your order number helps us identify the purchase, but you do not have to use a particular form.

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After notifying us, return the goods within a further 14 days. You are responsible for the direct return cost when changing your mind.

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Take reasonable care of the goods. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

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9. Returning Products Safely

Contact us for safe return instructions before sending products back. This does not require you to obtain permission to exercise a statutory cancellation right.

 

Some products may be subject to carrier restrictions because of their contents. Do not post leaking or damaged bottles or use a service that prohibits the product. We will help you arrange an appropriate method.

 

Any statutory exception to cancellation will apply only where its legal conditions are met and it has been explained before purchase. A broken seal does not automatically remove every right to a return or refund.

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10. Refunds

For a valid cancellation, we will refund the product price and the basic outbound delivery charge. Additional charges for an upgraded delivery service are not refundable.

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Refunds will be made within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. We may withhold reimbursement until either is received.

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We use the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

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11. Faulty, Damaged or Incorrect Goods

Your products must meet the standards required by UK consumer law, including being of satisfactory quality, fit for their purpose and as described.

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If an item is faulty, damaged or incorrect, email customerservice@loveempire.uk. Include your order number and details of the problem. Photographs can help us investigate, but do not replace your statutory rights.

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We will provide the remedy required by law and cover reasonable return costs where we are responsible for the issue.

Please do not use or return a leaking product without contacting us for instructions.

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12. Accounts and Website Use

If you create an account, provide accurate information and keep your login details secure. Tell us promptly if you suspect unauthorised access.

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You must not use the website for fraud or unlawful activity, introduce malicious software, attempt unauthorised access or interfere with its operation.

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We may restrict access where reasonably necessary to address misuse or security concerns. This will not remove your rights relating to existing orders.

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13. Website Content

Website content belongs to Love Empire or its respective rights holders. You may view, save and print pages for personal use, including keeping records of your purchases.

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You must not reproduce or commercially exploit our content without permission or another lawful basis.

Links to external websites are provided for convenience. Those websites operate under their own terms and privacy policies.

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14. Privacy

Our Privacy Policy explains how we collect, use and share personal information, including information required to process payments, fulfil orders and provide support.

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Our Cookie Policy explains the cookies and similar technologies used on the website.

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15. Our Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

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Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

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Nothing in these terms limits your statutory consumer rights.

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16. Complaints

Please send complaints to customerservice@loveempire.uk, including your order details and an explanation of the issue.

 

We will investigate and seek to resolve the complaint. If it remains unresolved, we will provide information about any applicable alternative dispute resolution arrangements and whether we will participate.

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17. Changes to These Terms

We may update these terms for future purchases. The version in force when you place your order applies to that purchase unless we agree otherwise with you.

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If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

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18. Governing Law

These terms are governed by the laws of England and Wales.

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If you live elsewhere in the UK, you retain the mandatory consumer protections and rights to bring proceedings in your home jurisdiction that apply by law.

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Model Cancellation Form

You may use this form, but you do not have to.

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To: Love Empire, 14 Bourne Road, Bexley, England, DA5 1LU
Email: customerservice@loveempire.uk

 

We give notice that I/We cancel my/our contract for the following goods:

• Goods:

• Order number, if available:

• Ordered on / received on:

• Customer name:

• Customer address:

• Date:

• Signature, only if submitting on paper